Sydney CBD

• Expert Business Analyst with Lean Sigma/DMAIC experience.
• Define and maintain process ownership structures across the organisation.
• 12 Months Fixed term |Hybrid working |salary of $ 149,739 base plus

About the Role

The Senior Process Analyst Governance & Assurance will support the Manager, Business Process & Analysis Practice and broader practice team. The role is focused on leading process governance and assurance activities that supports the implementation and embedment of the newly established Business Process enterprise hub and spoke model. The Senior Process Analyst Governance & Assurance will play a key role in supporting Community of Practice (CoP) events and initiatives, championing our governance and assurance frameworks, and working closely with the broader enterprise to educate and upskill in the area of Process Management.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Senior Process Analyst Governance & Assurance you will:

Process governance and standardisation  

• Establish and enforce process governance frameworks/procedures to ensure consistency and quality in process management across the enterprise, without compromising agility
• Define and maintain process ownership structures across the organisation
• Ensure alignment of processes with company policies, industry standards and regulatory requirements
• Maintain a central repository of process documentation and ensure it remains up to date

Process compliance, risk management and assurance

• Conduct regular audits, reviews and risk assessments to identify process non-compliance and inefficiencies
• Develop and implement corrective actions to address process gaps
• Collaborate with risk and compliance teams to ensure regulatory and operational risk requirements are met.

Stakeholder engagement and support

• Provide guidance and support to process owners and teams on governance policies and standards
• Facilitate training and awareness sessions to promote process compliance and best practices
• Manage the process ‘front door’ to ensure the enterprise has the tools, resources and capability to document new or update existing processes

Continuous improvement and reporting

• Establish metrics and reporting mechanisms to track process compliance and completion. Work closely with optimization leads to understand process performance.
• Drive initiatives to enhance process maturity, quality and accountability

Skills & Experience

• Previous experience as a Senior Business Process Analyst or Senior Business Analyst
• Previous experience working in or with risk and compliance – a sound knowledge of operational risk management.
• Expert in Microsoft Office suite (including Visio, Word, Excel, Access, SharePoint, Project, and Teams).
• Intermediate in data analytics/reporting/insights capability
• Expert with Lean Sigma/DMAIC.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.