Sydney CBD  

• Apply lean six sigma, or other process improvement methodologies to drive efficiency
• Previous experience specifically in process optimisation.
• Fixed term 12 Months| Hybrid working | Salary of $ 149,739 base plus

About the Role

Lead process analysis and optimisation for the enterprise.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Senior Process Analyst Insights & Optimisation you will:

• Process insights and data analysis
• Gather and analyse process performance data to identify inefficiencies, bottlenecks and opportunities for improvements
• Support and maintain dashboards, reports and KPIs to track process effectiveness
• Work with stakeholders to translate business objectives into measurable process insights

Process optimisation and improvement

• Lead initiatives to streamline, standardise and enhance business processes, in line with the organisation’s strategic objectives
• Apply lean six sigma, or other process improvement methodologies to drive efficiency
• Collaborate with teams to eliminate waste and improve process cycle times
• Support automation efforts and identify areas where technology can enhance workflows
• Research and understand industry best practices and emerging trends in process optimisation

Stakeholder engagement and change management

• Co-design, lead and embed optimisation ways of working across icare, including a prioritised backlog of process optimisation initiatives
• Work closely with stakeholders across the organisation to understand pain points and drive improvements
• Facilitate workshops and training sessions on process optimisation best practices
• Promote a culture of continuous improvement within teams
• Support the effective communication and adoption of process improvements across the organisation

Governance & Compliance

• Ensure that process improvements align with regulatory risk and compliance requirements
• Maintain process documentation in line with company standards and ensure updates reflect the latest changes.

Skills & Experience

• Previous experience as a Senior Business Process Analyst or Senior Business Analyst
• Previous experience specifically in process optimisation
• Expert in Microsoft Office suite (including Visio, Word, Excel, Access, SharePoint, Project, and Teams).
• Intermediate in data analytics/reporting/insights capability
• Expert with Lean Sigma/DMAIC.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.