Search Careers at iCare

• Ensure a smooth transition into CTP Care understanding client’s treatment and care needs
• Permanent full-time role | Sydney CBD Office location | 35-hour work week
• Salary from $82,193 + super + benefits

About the Role

In this role you will be a point of contact for the licensed CTP Insurer during the onboarding of clients into CTP Care. You will be required to identify and make sense of complex injury and claim information and have clear conversations about this information.  You will make recommendations regarding clients’ entitlements to the scheme and identify current services being received by the clients to ensure a smooth transition regarding their treatment and care needs.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a CTP Care, Onboarding Support Officer you will:

• Proactively manage a portfolio of onboarding clients using a person-centred approach to identify immediate and ongoing needs and priorities for follow up
• Apply your experience in interpreting medical/ claim information from insurers, health professionals and other key stakeholders to achieve a smooth transition for clients onboarding to the CTP Care program.
• Liaise and collaborate with the client, CTP Insurer and external service providers to gather and verify relevant information to form a view about entitlements and priorities for intervention.
• Proactively identify key information and follow up any queries with the CTP Insurer in partnership with the Insurer Engagement lead and other stakeholders.
• Finalise cases when appropriate due to inactivity in accordance with regulatory requirements.
• Maintain accurate records in the case management system for the team/ business unit in accordance with records management policies and procedures.

Skills & Experience

• An ability to prioritise workload using sound organisational and time management skills
• An understanding of the needs and perspectives of people with chronic injury within a legislated environment.
• Critical reasoning skills to ensure a high degree of integrity in recommendations made.
• Good communication skills – ability to build rapport and communicate complex information and create and nurture effective working relationships with all stakeholders.
• Strong attention to detail
• Ability to succinctly summarise file information while maintaining accuracy
• Previous personal injury claims handling experience (Desirable)
• Understanding of medical terminology (Desirable)

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.   We are committed to our people’s development so the people of NSW can thrive.

About the Company

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.