Sydney CBD

• Full time – Permanent Opportunity as a CSP Enablement & Process Lead with icare
• Hybrid working environment, office in Sydney CBD
• Offering starting salary of $129,464

About the Role

The CSP Enablement & Process Lead is responsible for the enablement of Claims Service Providers through icare initiatives as well as the creation, governance, and upkeep of internal operational policies, processes, strategies and frameworks.

Core requirements of this role will be the coordination and engagement with icare’s enabling services to execute improvement or uplift initiatives for Claims Service Providers as well as establishing clarity across functional and enabling groups of workers compensation through creation of operational policies and processes with complementing governance frameworks and pre-established approvers for escalated decisions. Key outputs are that detail and owners of any process are understood widely, that decisions are made consistently, and that governance and tracking exists to evidence decisions.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a CSP Enablement & Process Lead you will:

• Research, develop, review and implement operational policies, strategies and frameworks.
• Proactively develop and maintain senior stakeholder relationships across the business, adding value through workshops, questioning, and insight to inform the build and upkeep of an internal library of policies, processes, strategies and frameworks.
• Lead and facilitate provider and internal stakeholder engagement, consultation and negotiation on cross-functional, decisions, working together agreements, and issues to identify and develop solutions.
• Enable and support providers to maximise scheme benefit and the experience of Those we Serve.
• Lead and coordinate icare initiatives and events that recognise provider capability and industry excellence.
• Analyse complex issues and make recommendations that account for relevant factors and support sound and consistent operational decisions and approaches.
• Engage across icare and the senior management team to identify and address alignment and continuous improvement opportunities with provider initiatives and across the portfolio of new and existing policies.
• Manage complex risks and issues, interpret ambiguous feedback/directions and provide advice to enhance enablement, delivery and process and procedure design.
• Prepare high quality written and verbal strategic advice and initiate consideration of new process, procedure, and guideline initiatives.
• Conduct thorough operational and risk review on new and existing policies.
• Where many policies or procedures cross the same organisational functions build ways of working agreements to refine accountability and support prompt decisions and action.

Skills & Experience

• Extensive experience in strategy and/or policy development.
• Experience in the provision of policy advice in complex environments.
• Previous experience conducting legal and risk review of policy documentation.
• Strong communication, interpersonal and negotiation skills with the ability to develop and maintain effective relationships with internal and external stakeholders.
• Demonstrated verbal and written communication skills.
• Effective organisational and time management skills to plan and deliver identified priorities.
• Ability to work effectively without supervision.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve.  Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.