Newcastle, NSW
About the Role
The Administration Team Leader is responsible for leading and developing a team of high performing administration professionals to support the efficient and accurate processing of administration functions to support the Workers Compensation division. This role focuses on ensuring compliance with NSW legislation, optimising administrative workflows, and enhancing operational efficiency while maintaining a high level of service for internal and external stakeholders, including injured workers, employers, and service providers. The Team Leader is also a subject matter expert (SME), providing guidance and leadership to both the administration team and other internal stakeholders.
Benefits
Duties
It’s an exciting time at icare where no two days are the same; as an Administration Team Leader you will:
Team Leadership & Performance
Outcome: The team is consistently high-performing, motivated, and aligned with the goals of the Workers Compensation business, delivering high-quality administrative support.
High-Quality Administration & Coordination
Outcome: Administration processes are executed with a high degree of accuracy, efficiency, and compliance, ensuring a seamless and consistent user experience.
Operational Efficiency & Continuous Improvement
Outcome: Administration processes are streamlined and continuously improved, leading to greater efficiency, reduced processing times and improved outcomes.
Compliance & Risk Management
Outcome: Administrative functions are fully compliant with regulatory requirements, minimising operational risks and ensuring continuous quality.
Customer & Stakeholder Experience
Outcome: Internal teams, external partners and stakeholders receive professional administrative support and expert advice, ensuring enhanced customer experience.
Skills & Experience
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
Thank you - the next page will direct you to the application portal
Thank you
icare acknowledges First Nations peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present
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