General Insurance & Care Careers

About the Role

To ensure person centred, timely, high quality and cost-effective services are coordinated and provided to meet participant’s/worker’s needs and scheme objectives. In the role you will be able to handle complex and sensitive conversations, understand how disability impacts on daily living and identify when the individual would benefit from early intervention.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• icare day – access to an extra day’s leave
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Coordinator you will:

• Use a person-centred approach to assist in identifying and reviewing the needs of participants/workers across all phases of recovery and community participation.
• Facilitate supports to enhance each participants’/workers’ capacity to achieve their desired goals, as identified in their My Plan.
• Work collaboratively with internal specialist services, external case managers, health professionals and other key stakeholders to coordinate the most effective options to meet the treatment, care and support needs of the participant/worker.
• Apply critical reasoning and thinking within a decision-making framework in regard to approving recommendations and funding for reasonable and necessary/reasonably necessary treatment, care and support within agreed functional delegations.
• Manage service approvals and payments in accordance with agreed needs, assessments and plans.
• Adhere to the KPI’s that monitor and measure key areas of the role
• Keep abreast of and understand the legislative framework and Guidelines and how these contribute and impact the decision-making framework.
• Work collaboratively with all teams across Care, in the design and implementation of internal quality assurance, management of disputes and complaints and continuous improvement systems to drive quality and consistency in decision making
• Identify and participate in own professional development opportunities to ensure currency of skills and knowledge with regard to current evidence and best practice.

Skills & Experience

• strong practical experience in identifying, reviewing and coordinating services for people and families experiencing serious illness or injuries or disability.
• A sound understanding of the needs and perspectives of people with disabilities.
• Critical reasoning skills to ensure a high degree of integrity in the decision-making processes.
• Excellent communication skills – ability to build rapport and communicate complex information and create and nurture effective working relationships with all stakeholders.
• Ability to set clear expectations and engage in difficult conversations in a simple and empathetic manner.

• A current driver’s licence, with the ability to travel regularly within regional NSW
• Compliance with Pre-employment checks (including Working With Children Check)

• Up to date with current Public Health Order requirements
• A range of experience in coordinating multiple stakeholders supporting people and their families experiencing serious injuries and or significant and complex disabilities.
• Established community networks in the health/disability sector.
• Experience working with people with brain and/or spinal cord injuries.
• Experience and understanding of Workers Compensation insurance.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted

• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.