About the Role

The purpose of the role is to assist the worker and employer with the claim process and provide support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• icare day – access to an extra day’s leave
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Case Management Specialist you will:

• Ensure that administration is in accordance with icare’s guidelines and agreed department standards.
• Coordinate and provide support to the Personal Injury business unit in relation to data quality, claims remediation activities and support resources during claims migration.
• Complete daily assessment and authorisation of payments.
• Manage telephone enquiries within icare’s guidelines and adhere to standards.
• Provide accurate and complete information that is consistent and easy to understand including options about any claim, entitlements, obligations and responsibilities.
• Provide workers compensation advice to stakeholders such as workers, employers and providers.
• Undertake ongoing entitlement reviews in relation to weekly payments and medical expenses.
• Ensure case management is in accordance with legislation and compliance guidelines.
• Proactively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs.
• Identify and contribute to processes and practices for continuous improvement opportunities.

Skills & Experience

• Experience within an administration capacity or back of house business support function.
• Case Management experience in Workers Compensation or Personal Injury is desirable.
• Candidates may also be considered for claims advisor roles in a competitive interview process.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.   We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted

• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.