Employer Engagement Manager – Medium Segment

• Exciting opportunity to contribute to the development of relationships with employers and industry leaders.
• Permanent role
• GRADE 9/10 Salary $ 125,693 + super, plus benefits

About the Role

We are looking for a highly motivated individual who has analytical skills and can identify and engage business with the highest needs to promote safe working environments and a proactive claims management process to support sustainable business. You will be required to build and maintain effective business relationships at executive and operational level to improve the overall retention and performance of employers within  the Segment.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• icare day – access to an extra day’s leave
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as an Employer Engagement Manager you will:

• Develop, maintain and manage highly effective business relationships with representatives of key employers in the segment.
• Provide tailored advisory services as part of our Customer Value Proposition that recognises the various employer profiles and needs that exist within each segment
• Monitor portfolio performance via regular data analysis and proactively engage with employer’s and other stakeholders to report on employer and industry performance, supporting performance uplift and business sustainability. Ensure that relevant education is provided on the various premium products to provide premium clarity to assist employers to manage business risks and potential claims impacts that support early intervention and return to work, whilst reducing complaints
• Contribute to negotiations with the industry bodies on performance and strategic matters to ensure Scheme objectives are met.
• Develop and maintain specialist and technical expertise in insurance and claims management in the industry to support initiatives which drive performance improvement.

Skills & Experience

• Minimum of 3 years’ experience in Workers Compensation or other relevant insurance products
• Minimum 2 years’ experience in account management or relationship management
• Strong l communication / interpersonal skills for effective collaboration with internal and external stakeholders
• Strong analytical, problem solving and decision-making abilities. A passion for people and building strong networks
• Resilient, Empathic and professional personality

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.   We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.