• Permanent Full Time with a hybrid/flexible work model
• Collaborative, high performing culture & community focused organisation
• Attractive salary package

About the Role

This role will manage a diverse portfolio of case management matters across injury management, Work health and safety and HR/ER matters to ensure consistent and appropriate application of legislative and regulatory frameworks in which icare operates with a focus on caring for our people. This role may be responsible for contributing to the continuous enhancement of icare’s policies and procedures to ensure the business objectives of icare are supported, enhanced, and compliant with applicable laws and best practice.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a People Care Specialist you will:

Injury Management and Work Health and Safety

• Manage work and non-work-related illness or injury cases with a strong focus on early invention
• Manage workers compensation claims and non-work-related illness or injury to ensure successful return and/or recovery at work
• Provide proactive coaching and advice to the HR Business Partners and relevant people leaders to support return to work outcomes and employee safety and wellbeing generally
• Support the monitoring and review of the WHS Incidents

Employee Relations and Escalated Advisory

• Provide day-to-day support and advice on a range of employee relations matters to guide and support people leaders and team members, in collaboration with the Business Partnering team
• Manage employee relations cases from start-to-end and provide proactive advice to support people leaders and team members in achieving mutually agreeable outcomes in a timely manner
• Coach, support and influence people leaders and stakeholders in the ongoing development of employee relations processes and procedures, to support operational excellence
• Contribute to driving a shared sense of direction, a culture of performance, accountability and service and ensuring a collaborative working approach with all other business areas

Skills & Experience

• Tertiary level qualification (e.g. bachelor’s degree) in a business or other relevant discipline or equivalent knowledge and skills gained through extensive practical experience
• Highly developed verbal and written communication skills
• Developed understanding of and interest in employment law and work health & safety laws
• Demonstrated experience working in human resources, employee relations and work health & safety in a large organisation.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.  We are committed to our people’s development so the people of NSW can thrive.

About the Company

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.