Wollongong

• Be a subject matter expert on workplace injury management practices
• Fixed Term Role for 12 months, hybrid working environment based in Wollongong
• Salary from $110,266+ superannuation

About the Role

The role is focussed on supporting effective return to work, return to life and recovery strategies for injured workers and to deliver the right customer experience.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check program
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as an Injury Management Specialist you will:

• Work directly with claims specialists as part of a team to deliver the icare customer experience.
• Assess worker injuries and develop injury management strategies tailored to specific customer needs.
• Encourage proactive and open communication with key stakeholders during decision making process.
• Provide regular advice and feedback to frontline claims staff and Team Leaders on adverse decisions relating to injury management (treatment, services, medication etc).
• Improve overall quality of decisions relating to treatment/services and communication through effective training, quality reviews and management of disputes.
• Participate and provide injury management support in employer claims reviews (if required).
• Report to the Injury Management community and contribute to practice and professional development initiatives

Skills & Experience

• Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology or Exercise Science) -essential
• Mental health first aid certificate -essential
• A broad range of experience in injury management with focus on mental health, medically complex cases or fatalities.
• Experience in creating solutions and problem solving.
• Demonstrated experience in Injury management, particularly high risk significant injury claims

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.