Digital & Transformation Careers
Strategic Designer
- Sydney CBD, NSW, Australia, 2000
- Fixed Term
Sydney CBD
• Experience in customer strategy, human centred & service design & strategy.
• Partner with the Customer Committee & operations and D&T to determine the capabilities
• Role finishes on 30th June 2025| Hybrid working environment.
About the Role
Bring customer strategy and service design skills to develop icare’s Customer Strategy including CX vision, capabilities, roadmap and measures icare needs to support delivering on its horizon two ‘Increasing the focus on those we serve’ ambition. The role will work closely with icare’s Committee to define what’s required at an icare and Scheme level and support the committee and Schemes on driving the change to ensure quality outcomes for those we serve and that their voice is at the heart of decision making across the organisation
Benefits
• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program
Duties
It’s an exciting time at icare where no two days are the same; as a Strategic Designer you will:
• Work with the Schemes to define the future CX vision, aspirations and commitments required to align the organisation to a north star, along with the supporting commitments we need to live up to today.
• Partner with Schemes and Insights Leads to define the suite of measures required to monitor our progress towards our vision and against our expected performance to our commitments today.
• Partner with the Customer Committee and operations and D&T to determine the capabilities required to implement the Customer vision
• Develop a high level CX transformation roadmap that supports leaders understanding our pathway towards our vision along with a detailed view of customer benefits and uplift that will be achieved from all transformation and change activities occurring across the business.
• Engage leaders to ensure thinking and strategies adopted and embedded into plans and driving icare’s transformation
• Work collaboratively withing the CX ecosystem at icare to ensure alignment on strategies and frameworks adopted into
Skills & Experience
• A broad range of experience in customer strategy, human centred and service design and leading strategy initiatives
• Experience in the telecommunications, finance or insurance industry or with a Top Tier consulting firm
• Tertiary qualification at degree level in marketing or another relevant field
• Pre-Employment Checks
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
Apply Now
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