Sydney CBD

• Experience in Process Re-engineering Lean Six Sigma (Black belt) skills.
• Drive a Reengineering, Simplification and a Modernization agenda.
• Permanent role |Hybrid working |Baseline Salary of $197K all inclusive

About the Role

The Manager, Process Design & Measurement will:

(1) Thought Lead & execute Strategic Reviews (diagnostics) of E2E core processes, (2) Measure, Analyse & Interrogate Process Performance using Statistical tools (from Process re-engineering tool kit) (3) Build compelling Lean | Full Business Cases, Benefit profiles, Case for change etc (4) Deliver on Process Design & Re-engineering programs of work, (5) Track Benefits Realisation in partnership with stakeholders (& Finance) (6) Drive a Simplification, Rationalisation (where required) and a Modernization agenda. (7) Promote a culture of Process centricity, Continuous Improvement, Innovation and Data led insights on Process performance (8) Story tell & Influence Leaders | Cross functional SMEs (using Process insights) to re-imagine operations using a Technology and Operational Excellence lens.

An Individual in this role will bring a combination of Process Re-engineering Lean Six Sigma (Black belt) skills, Data driven Process Insights, Problem Solving skills, experience in leading Cross functional collaboration & Functional knowledge on Automation (+AI) technologies to transform business processes and build a scalable | sustainable model for business operations.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Business Performance Lead you will:

It’s an exciting time at icare where no two days are the same; as a Manager, Process Design & Measurement you will:

• Forge enduring partnerships with Leaders (& Business partners). Lead Diagnostics | Discovery of existing E2E processes in partnership with cross functional SMEs. To identify Simplification | Rationalisation (where required) opportunities and Value Erosion (Leakage) points in the Value chain using Second order thinking.
• Build & Execute on Data Collection Plans (DCP) to ensure data is collected consistently, accurately and efficiently.
• Measure Process Performance using different techniques such as Time & Motion studies, Conformance Analysis and statistical tools such as Process capability analysis, Measurement System Analysis (MSA) etc.
• Execute Process mining techniques & reconstruct the actual process from Event log data showing the sequence of activities, decision points, loops and workflow paths.
• Analyse & Interrogate Process Performance. Identify sources of variation and waste using Stratified graphical tools such as Gage R&R, Stratified Histogram, Box plot, Control Charts, Pareto chart, Scatter plot (or XY plot), Time series graph etc.
• Lead Problem Solving and Develop Hypothesis to identify potential root causes of the problem using different techniques such as Fishbone, 5 Whys, Cause & effect matrix, FMEA etc. Confirm cause and effect relationship using different inferential statistical tools such as t-tests etc.
• Build Lean | Full Business Cases & Benefit profiles in partnership with cross functional SMEs (incl. of RPA team & Finance).
• Story Tell using a Value led narrative & Influence | leading (without authority) iCare - Senior Leadership, Leadership & Line Managers in understanding | driving operational excellence and building a lean | simplified business operations.
• Thought Lead Process Design workshops (across departments) and implement new business processes that deliver on effective, efficient, measurable, sustainable & scalable outcomes (inclusive of good colleague and customer experience) whilst ensuring Controls are in place to minimize Operational Risk.
• Lead the charge in New Ways of Thinking (Innovation) by thinking outside the box, challenging status quo, to deliver on service excellence, rich colleague experiences & high impact outcomes for Customers.
• Lead & Orchestrate - Build, Maintain & Prioritisation of process re-engineering opportunities using a Value based framework.
• Multi-tasking & adaptability: Manage multiple priorities and respond (pivot) when required in response to changing business priorities utilizing agile principles and data driven decision making.
• Demonstrate Strategic Thinking: Thought lead corridor discussions, problem solving sessions, strategic reviews (discovery) using a Value led narrative and thinking near term, medium term and long term benefits.
• Benefits Realization: Lead the partnership with Finance & other stakeholders to develop KPIs & track Benefits Realization.
• Solutioning: Lead Problem solving efforts with X functional squads to design simplified, standardized & scalable processes.
• Advocate & Promote: A culture of Continuous Improvement. The Simplification & Rationalization agenda.
• People Leadership & Management: Develop colleagues (via ongoing coaching) to be “Future Emerging Leaders” driving change and purpose led 

Skills & Experience

• Workshop facilitation and stakeholder management skills.
• Measuring, Analysing, Interrogating Process performance using different statistical tools as quoted above.
• Working with Process Mapping & Management tools - Visio, Signavio.
• Working with Process Mining tools such as Celonis, UIPath, Minit etc.
• Building Business Cases & Tracking - Benefits Realization.
• Influencing and leading without direct authority.
• Qualification: Lean Six Sigma Black Belt
• Strong analytical skills
• Strong interpersonal and communication skills

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.