About the Role

The purpose of the role is to ensure the best rehabilitation outcomes for our participants/workers by navigating and facilitating the access, management and cohesion of services and supports once their needs have stabilised post rehabilitation and settling into community life following serious injury. It will involve establishing, coordinating and monitoring community-based supports with a focus on maximizing the participants/workers’ independence and community engagement.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• icare day – access to an extra day’s leave
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Community Living Facilitator you will:

• Use a person-centred approach through supporting the participant/worker to develop a My Plan to maximise their involvement in planning through self-assessment, self-reflection and self-identification of strengths, priorities and goals in alignment with KPI’s of the role 

• Assess and actively monitor the effectiveness of selected strategies and supports in meeting goals and steps throughout the My Plan period.

• Ensure an appropriate selection of supports in subsequent plans and to ensure the participant/worker is making future decisions based on comprehensive information about effectiveness of past choices as supported by internal specialist services.

• Apply critical reasoning and thinking within a decision-making framework within the team and in collaboration with internal specialist services and use of resources when establishing and coordinating requests for services and supports to ensure they appropriately meet the needs of people with severe injuries in terms of their goal for independence and community engagement.

• Approve recommendations and funding regarding reasonable and necessary treatment, care and support within agreed functional delegations

• Engage immediately in the event of a serious incident or risk to the participant/worker’s safety with the necessary support to ensure the safety and wellbeing of the participant/worker’s wellbeing.

• Adhere to the KPI’s that monitor and measure key areas of the role 

• Keep abreast of and understand the legislative framework and Guidelines and how these contribute and impact the decision-making framework.

• Contribute and support the knowledge management of research and advice on injury management and service delivery to people with severe injuries to identify gaps and barriers in service delivery and share this broadly across the business.

• Work within the team to ensure the appropriate provision of services for people with severe injuries in a cost-effective manner.

• Work collaboratively with all teams across Care, in the design and implementation of internal quality assurance management of disputes and complaints and continuous improvement systems to drive quality and consistency in decision making.

• Maintain relevant records and manage service approvals and payments in accordance with agreed needs, assessments and plans.

• Liaise and collaborate with service providers to ensure the optimal delivery of programs to people with severe injuries.

• Identify and participate in own professional development opportunities to ensure currency of skills and knowledge with regard to current evidence and best practice.

Skills & Experience

• Demonstrate at least 5 years of full time (or equivalent) experience which has equipped you with transferrable skills to provide case management of people with disabilities similar to those supported by our schemes and/or tertiary qualifications in an allied health, injury management or other relevant, discipline.
• Available to work 5 days per week.
• Highly developed understanding of the needs and perspectives of people with disabilities.
• Critical reasoning skills to ensure a high degree of integrity in the decision-making processes.
• Flexibility and insightfulness and an ability to tailor established service delivery to meet the circumstances of each participant/worker.
• Ability to set clear expectations and engage in difficult conversations in a simple and empathetic manner.
• A current driver’s licence, with the ability to travel.
• Compliance with Pre-employment checks (including Working with Children Check).
• Ability to work in an office hybrid environment

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.   We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted

• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.