Sydney CBD

• Build and own icare’s Digital Experience strategy
• Lead high performing digital design professionals within a product-based model
• Hybrid working environment, offering a highly competitive salary.

About the Role

This role leverages deep UX and digital product design knowledge and experience to provide expert advice and hands-on leadership to facilitate the conditions for agile, high performing and cross functional digital teams to deliver reliable, seamless and secure digital services to ensure key outcomes are met for those we serve, those we work with, and our people.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards

Duties

It’s an exciting time at icare where no two days are the same; as a Head of Digital UX & Design you will:

• Work with the icare Digital leadership team to define, develop and iterate icare’s digital user experience strategy and roadmap, collaborating with key SMEs across the enterprise.
• Lead, coach, inspire and motivate a cohesive, skilled and professional team to develop a best-in-class digital and product design capability.
• Drive continuous improvement in work practices, systems and technology to ensure consistent, high-quality digital design and foster a positive employee experience
• Oversee the realisation of our UX strategy through the design of our digital products, ensuring icares digital services for meet current and future customer needs.
• Provide leadership and vision to reform the way digital services are designed and delivered, including leading collaboration with senior leaders to meet and/or exceed performance standards and key customer and policy outcomes and to ensure a cutting edge, world-class service is delivered
• Provide expert and authoritative strategic advice and rigorously forecast, monitor and report on performance, to inform Executive and government decision making, improvements in customer service and to ensure that talent, culture, systems and processes are aligned to efficiently deliver strategic priorities
• Lead, coach, inspire and motivate a cohesive, skilled and professional team in a modern digital operating environment; and drive continuous improvement in work practices, systems and technology to ensure consistent, high-quality digital design and foster a positive employee experience
• Lead research, review trends, identify and manage emerging issues and risks and continuously evaluate and implement new and leading-edge technologies that improve and drive optimal digital service delivery to ensure the long-term success of the business
• Drive effective partnerships with internal and external stakeholders through complex and high-level negotiation and influencing to ensure business objectives and customer needs are met
• Lead and oversee the continuous monitoring of the performance of multiple products through customer feedback, data analytics, and other indicators to ensure customer needs are met

Skills & Experience

• Relevant qualification in Product / Digital Design
• Demonstrable deep technical knowledge and proven direct experience of establishing and leading digital design and digital UX within a product-based environment.
• Proven leadership in product -oriented contexts, including driving process, system, craft and culture improvements to improve product team productivity and effectiveness
• Extensive knowledge and experience in servant and transformational leadership to deliver critical services and outcomes gained through substantial practice

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.