General Insurance & Care Careers
Senior Home Modifications Advisor
- Newcastle, NSW, Australia, 2300
- Parramatta, NSW, Australia, 2150
- Sydney CBD, NSW, Australia, 2000
- Permanent
Parramatta and Newcastle
- Support to maximise independence and safety in participants homes
- 17.5% annual leave loading | 35 hour working week | flex leave
- Permanent role (Parramatta and Newcastle) salary from $125,693 + super
About the Role
In this role you will work closely with participants and their families, health professionals and other key stakeholders to support and advise the person to exercise choice and control over the way in which their home modifications are designed and delivered.
You will support participants to maximise independence and safety in their home and aim to identify suitable options that will enable the participant to access their local community. This will include handling complex and sensitive conversations, understand how disability impacts on daily living and identify and advise on what home modifications are required.
Benefits
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program
Duties
It’s an exciting time at icare where no two days are the same; as a Senior Home Modifications Advisor you will:
- Work with local coordination teams across Care, provide support and guidance on the assessment and review of the needs of participants balancing what is reasonable and necessary with a person-centred approach to facilitate a participants’ capacity to achieve their desired accommodation goal.
- Approve all major modification requests within delegated authority.
- Provide support and guidance to approved external service providers including Building Modification Occupational Therapists (BMOTs) and Building Modification Project Managers (BMPMs).
- Assist the Home Modifications Manager to monitor BMOT and BMPM performance through a provider management framework by developing and reviewing performance expectations to ensure quality services to participants.
- Assist with the development and implementation of procedures, specialist knowledge guidelines, and policies and service standards the home modification program to ensure the appropriate provision of services to participants in a cost-effective manner.
- Research and prepare advice on best practice in home modification delivery to participants to eliminate gaps in service delivery.
Skills & Experience
- Previous experience as an Occupational Therapist and experience in coordinating multiple stakeholders dealing with people and families experiencing serious illness or injuries or disability.
- A current driver’s licence and prepared to travel extensively in NSW and occasionally interstate to attend sites and other meetings.
- Demonstrated experience in prescribing and scoping home modifications for people with severe injuries and/or disabilities (e.g. SCI, ABI, amputations), including justification of major modifications within funding guidelines.
- Have a comprehensive understanding of home modifications and experience in assessment and review of home modification needs for people with severe injuries and complex and significant needs.
- Highly developed critical reasoning skills to ensure a high degree of integrity in the decision-making processes
- Excellent communication skills – ability to build rapport and communicate complex information and create and nurture effective working relationships with all stakeholders
- Flexibility and insightfulness and an ability to tailor established service delivery to meet the circumstances of each participant
- Ability to set clear expectations and engage in difficult conversations in a simple and empathetic manner
- Capability to work in an ambiguous environment
- A range of experience in coordinating multiple stakeholders supporting people and their families experiencing serious injuries and or significant and complex disabilities
- Experience working with people with brain and/or spinal cord injuries
- Current Working with Children Check or willingness to obtain one prior to commencing.
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company
Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.
• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.
If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
Apply Now
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