Sydney

• Support the operations of the Significant Litigation and other Customer Outcomes teams.
• Permanent Full time|35 hours working week| Location: Wynyard, Sydney
• Salary from $ 73,522+ super, plus benefits

About the Role

This role is responsible for the delivery of a range of administrative services to support the operation of the Significant Litigation and other Customer Outcomes teams responsible for the management of complaints and disputes (the team).

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• icare day – access to an extra day’s leave
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as an Administration Assistant you will:

• Provide a range of administrative and support services, including receiving, documenting, assigning and monitoring matters, ensuring integrity of data to support reporting, preparing and distributing reporting, managing routine correspondence, meeting and event coordination, to support the effective operation of the team.
• Monitor and triage queries and proactively communicate with relevant parties as required.
• Collect information for, and prepare documentation and correspondence in line with quality and organisational requirements, to support information flow and inform decision making.
• Promote positive working relationships with external stakeholders.
• Complete weekly and monthly reporting.
• Complete routine financial transactions and purchasing services, ensuring compliance with standards and procedures.
• Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information.

Skills & Experience

• Experience in a similar role, with prior experience and understanding of workers compensation.
• Familiarity with the Personal Injury Commission.
• Experience with Microsoft Office suite.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant.
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.