Technical Writer

  • Sydney CBD, NSW, Australia
  • Fixed Term
  • Procure, write and edit technical content for operations guides
  • Full-Time, 24 Month Fixed Term Contract
  • Hybrid work environment | Salary from $116,211 + super

About us

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

We insure over 326,000 NSW businesses and 202 NSW Government agencies. We protect around 90 per cent of public and private sector workers in NSW – that's approximately 4 million people. icare is a trusted risk advisor to the NSW Government, protecting over $228 billion of the state's most iconic assets, including the Sydney Opera House and the Sydney Harbour Bridge.

The opportunity:

icare is seeking a Technical Writer (24 Month Fixed Term Contract) to join the icare Lifetime Schemes team.  We are driven to make the complex simple. The focus of this role will be to develop, review and refine operations guides and associated resources to support and enhance the consistent delivery of high-quality care and support services.

It’s an exciting time at icare where no two days are the same; as a Technical Writer you will:

  • Create documentation after thorough collaboration with subject matter experts (SMEs) and technical staff
  • Disseminate technical information into easy-to-understand language for a non-technical audience
  • Evaluate existing content to improve and innovate it
  • Translate or convert complex and technical material in a concise and simple manner that increases accessibility for our end users.

Your story so far

  • Highly developed written communication skills combined with eye for detail and document design.
  • Experience in translating technical content into usable, plain English operation guidelines for staff.
  • Demonstrated ability to work in a fast-paced environment and meet demanding deadlines.
  • Strong interpersonal skills and ability to work well in a multidisciplinary team environment.
  • May have experience as a Business Process Analyst or Business Improvement Specialist.

What we offer

We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach.

icare provides career opportunities and great employee benefits, including:  

  • Flexible working arrangements to help you balance work and life
  • A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
  • Comprehensive learning and development support 
  • Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
  • Access to our Employee Assistance Program
  • icare day – access to an extra day’s leave
  • 17.5% annual leave loading

If you think you’re the right person for this role, send us your resume. Don’t delay as we’re assessing applications as they are received.

icare recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If there are any accessibility adjustments you need to help you be able to apply for this role, please contact us at:

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

  • icare is the brand of Insurance & Care NSW
  • For more information about icare visit our website
  • icare operates a direct sourcing model so no agency introductions will be accepted
  • We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant
  • A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles.

Apply Now

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icare acknowledges First Nations peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present