Technical Claims Manager

  • Sydney CBD, NSW, Australia
  • Fixed Term
  • 6-month fixed-term role in a growing area of our business with view to extend
  • Sydney CBD location, harbour views close to Barangaroo & hybrid working model
  • Supportive team, generous salary and company benefits on offer

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

We insure over 326,000 NSW businesses and 202 NSW Government agencies. We protect around 90 per cent of public and private sector workers in NSW – that's approximately 4 million people. icare is a trusted risk advisor to the NSW Government, protecting over $228 billion of the state's most iconic assets, including the Sydney Opera House and the Sydney Harbour Bridge.

The opportunity:

This position will manage and oversee a complex claims portfolio of predominantly institutional abuse claims working in consultation with Client Agencies and internal and external stakeholders, driving strategic resolution of claims in a timely, fair and measured manner.


This is a key role, handling high value, sensitive, complex, contentious and strategically important claims caseload with empathy in a technically proficient manner. You will strive to ensure compliance with the Guiding Principles and Model Litigant requirements whilst delivering strong financial management and strategic focus on claim resolution. Your will be able to shift your focus from portfolio objectives to the detail of individual claims.


Develop and maintain appropriate technical standards and processes to drive continuous improvement within icare and the contracted claims manager and liaise with Agencies, Client Engagement and Underwriting teams to respond to their requirements and to involve them in the claims management process in cases of particular sensitivity.

Your story so far:

  • Strong technical background in both interpretation and application of statute law and precedent within litigated and unlitigated environments.
  • Successfully handled sensitive and complex losses and gained industry recognition for this for at least five years.
  • Knowledge and experience in managing sensitive claims and demonstrated success at resolving claims prior to them becoming litigated.
  • Familiarity with Model Litigant Policy for Civil Litigation and Guiding Principles for Civil Claims for Child Abuse.
  • Broad working knowledge of claims systems, service requirements and processes as well as an ability to identify trends in claims and work on suitable ways to achieve desired outcomes in a collaborative way.
  • Ability to handle very complex and difficult negotiations and influence multiple stakeholders.
  • Ability to engage and work with multiple stakeholders to build relationships, inform and influence outcomes.


What we offer:

We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach.

icare provides career opportunities and great employee benefits, including:  

  • Flexible working arrangements to help you balance work and life
  • A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
  • Comprehensive learning and development support 
  • Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
  • Access to our Employee Assistance Program
  • icare day – access to an extra day’s leave


If you think you’re the right person for this role, please apply now. Don’t delay as we’re assessing applications as they are received.

icare recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. For all enquiries, including any accessibility adjustments you may need to support your application to this role, please contact us at:

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

  • icare is the brand of Insurance & Care NSW
  • For more information about icare visit our website
  • icare operates a direct sourcing model so no agency introductions will be accepted
  • We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant
  • A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.


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icare acknowledges First Nations peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present