Strategy Delivery Manager

  • Sydney CBD, NSW, Australia
  • Permanent
  • Permanent full-time position & hybrid working model
  • Sydney-CBD head office with harbour views & Parramatta office also available
  • Base salary starts at 116k (plus super) & generous company benefits listed below

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

We insure over 329,000 NSW businesses and 202 NSW Government agencies. We protect around 90 per cent of public and private sector workers in NSW – that's approximately 3.2 million people. icare is a trusted risk advisor to the NSW Government, protecting over $266.6 billion of the state's most iconic assets, including the Sydney Opera House and the Sydney Harbour Bridge.

The opportunity:

In this exciting opportunity, you will support the operations and strategy of the Agency Engagement business activities and initiatives supporting NSW Government Agencies. You will own the processes and improvements, and work with Project Teams to deliver improvements in technology and operations and help shape how we deliver our Customer Value Proposition.

It’s an exciting time at icare where no two days are the same; on a typical day you will:

  • Support the creation and execution of the Agency Engagement and Agency Strategy business plans including monitoring of team key performance indicators and delivery milestones.
  • Oversee and evaluate the effectiveness and execution of internal and customer facing Agency Engagement processes to optimise delivery.
  • Own and improve the Agency Engagement process base for assurance and best practice approach to improving, measuring and managing cross-functional handoffs.
  • Collaborate across Agency Engagement Teams for continuous improvement, supporting a culture to identify and raise opportunities to technology and business process based on user needs, customer insights, or reporting and data insights to improve customer and scheme outcomes.
  • Partner with Agency Engagement Teams, CX and Continuous Improvement teams to ensure effective design and release of enhancements to business process and technology.
  • Ensure alignment of Agency Engagement initiatives and continuous improvements to the IfNSW business plan to support the delivery of priority initiatives and targeted outcomes.


Your story so far:

  • Experience in Operations and/or Project Management.
  • Exposure to working in a project environment with process improvement and business planning experience; Six Sigma Yellow Belt also advantageous.
  • Basic data analysis skills and ability to interpret analysis and provide insights.
  • Excellent verbal and written communication with effective stakeholder management and negotiation skills to build strong working relationships and drive successful outcomes.

What we offer:

We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach.

icare provides career opportunities and great employee benefits, including:  

  • Flexible working arrangements to help you balance work and life
  • A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
  • Comprehensive learning and development support 
  • Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
  • Access to our Employee Assistance Program
  • icare day – access to an extra day’s leave
  • 17.5% annual leave loading


If you think you’re the right person for this role, please apply now. Don’t delay as we’re assessing applications as they are received.

icare recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If there are any accessibility adjustments you need to help you be able to apply for this role, please contact us at:

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

  • icare is the brand of Insurance & Care NSW
  • For more information about icare visit our website
  • icare operates a direct sourcing model so no agency introductions will be accepted
  • We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant
  • A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.


Apply Now

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icare acknowledges First Nations peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present