Senior Home Modifications Advisor

  • Sydney CBD, NSW, Australia
  • Permanent
  • Rewarding role that works closely with supporting severely injured people to exercise choice and control over the way in which their home modifications are designed
  • Permanent Full-Time Opportunity | Sydney CBD or Newcastle Office locations
  • Salary from $116,211 + superannuation

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

We insure over 329,000 NSW businesses and 202 NSW Government agencies. We protect around 90 per cent of public and private sector workers in NSW – that's approximately 3.2 million people. icare is a trusted risk advisor to the NSW Government, protecting over $266.6 billion of the state's most iconic assets, including the Sydney Opera House and the Sydney Harbour Bridge.

The opportunity:

In this role you will work closely with participants and their families, health professionals and other key stakeholders to support and advise the person to exercise choice and control over the way in which their home modifications are designed and delivered. The successful candidate will support participants to maximise independence and safety in their home and aim to identify suitable options that will enable the participant to access their local community.

It’s an exciting environment where no two days are the same, but on a typical day you may:

  • Work with local coordination teams across Care, provide support and guidance on the assessment and review of the needs of participants balancing what is reasonable and necessary with a person-centred approach to facilitate a participants’ capacity to achieve their desired accommodation goal. l
  • Develop major modification recommendations and specifications that enable seriously injured icare participants and workers to return to their families and home.
  • Assess and approve home modification requests within delegated authority.
  • Provide support and guidance to approved external service providers including Building Modification Occupational Therapists (BMOTs) and Building Modification Project Managers (BMPMs).
  • Assist the Home Modifications Manager to monitor BMOT and BMPM performance through a provider management framework by developing and reviewing performance expectations to ensure quality services to participants.
  • Assist with the development and implementation of procedures, specialist knowledge guidelines, and policies and service standards the home modification program to ensure the appropriate provision of services to participants in a cost-effective manner.
  • Research and prepare advice on best practice in home modification delivery to participants to eliminate gaps in service delivery.

Your story so far:

  • Previous experience as an Occupational Therapist, experience in coordinating multiple stakeholders dealing with people and families experiencing serious illness, injuries or disability.
  • Proven experience scripting major modifications to the homes of the cohort of our participants.
  • A comprehensive understanding of home modifications and experience in assessment and review of home modification needs for people with severe injuries with complex and significant needs.
  • Highly developed critical reasoning skills to ensure a high degree of integrity in the decision-making processes.
  • Excellent communication skills – ability to build rapport and communicate complex information and create and nurture effective working relationships with all stakeholders
  • Ability to set clear expectations and engage in difficult conversations in a simple and empathetic manner.
  • A current driver’s licence
  • Prepared to travel extensively in NSW and occasionally interstate to attend sites and meetings.
  • Current Working with Children Check or willingness to obtain one prior to commencing.

What we offer:

We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach.

icare provides career opportunities and great employee benefits, including:  

  • Flexible working arrangements to help you balance work and life
  • A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
  • Comprehensive learning and development support 
  • Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
  • Access to our Employee Assistance Program
  • icare day – access to an extra day’s leave
  • 17.5 annual leave loading

If you think you’re the right person for this role, please apply now. Don’t delay as we’re assessing applications as they are received.

icare recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. For all enquiries, including any accessibility adjustments you may need to support your application to this role, please contact us at:

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

  • icare is the brand of Insurance & Care NSW
  • For more information about icare visit our website
  • icare operates a direct sourcing model so no agency introductions will be accepted
  • We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant
  • A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles.

Sign up for Job Alerts here!

Not You?

Thank you

icare acknowledges First Nations peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present