SAP Practice Systems Support Analyst

  • Sydney CBD, NSW, Australia
  • Permanent
  • Permanent full-time position & flexible work arrangements
  • Modern Sydney-CBD office with harbour views close to Barangaroo
  • Base salary starts at 116k plus super & company benefits listed below

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

We insure over 329,000 NSW businesses and 202 NSW Government agencies. We protect around 90 per cent of public and private sector workers in NSW – that's approximately 3.2 million people. icare is a trusted risk advisor to the NSW Government, protecting over $266.6 billion of the state's most iconic assets, including the Sydney Opera House and the Sydney Harbour Bridge.

The opportunity:

This role supports the use and maintenance of financial systems across icare ensuring that the systems are available and stable and underpinned by strong governance and system standards.

This is an exciting opportunity where no two days are the same, but on a typical day you will:

  • Provide support and guidance to S4 Hana Finance systems users and projects which impact the S4 Hana Finance system ensuring that matters are promptly addressed.
  • Review and approve the set-up of vendor and customer master data in icare’s SAP Financial systems.
  • Run daily system health checks and provide support for the interfaces between policy systems and the S4 Hana Finance system ensuring any failures and/or mapping issues are promptly addressed.
  • Investigate and propose solutions for minor changes and enhancements requested by users. Manage this process from inception to solution including updating Financial systems documentation. 
  • Maintenance of general ledger master data in accordance with instructions and approvals provided by the SAP Practice Operations Manager and other icare managers who are designated approvers.
  • Perform other ad-hoc tasks including but not limited to resolution of Purchase Requisition workflow issues, and month end tasks.

Your story so far:

  • Experience in a similar role supporting Financial Systems in the finance or insurance industry.
  • Previous experience of the SAP S4 HANA version 1809 and above in a support role.
  • Tertiary qualifications in Accounting, and/or an accounting background preferred.
  • Good verbal, written and interpersonal skills, with strong focus on customer needs.

What we offer:

We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach.

icare provides career opportunities and great employee benefits, including:  

  • Flexible working arrangements to help you balance work and life
  • A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
  • Comprehensive learning and development support 
  • Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
  • Access to our Employee Assistance Program
  • icare day – access to an extra day’s leave
  • 17.5 annual leave loading

If you think you’re the right person for this role, please apply now. Don’t delay as we’re assessing applications as they are received.

icare recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If there are any accessibility adjustments you need to help you be able to apply for this role, please contact us at:

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

  • icare is the brand of Insurance & Care NSW
  • For more information about icare visit our website
  • icare operates a direct sourcing model so no agency introductions will be accepted
  • We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant
  • A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.



Sign up for Job Alerts here!

Not You?

Thank you

icare acknowledges First Nations peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present