Rehabilitation Coordinator, Lifetime Care Eastern

  • Sydney CBD, NSW, Australia
  • Permanent
  • Enabling independence and maximising support to participants
  • Full-Time Permanent Opportunity | Sydney CBD Office Location
  • Hybrid Working Environment | Salary $101,947 - $112,849 + super

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

We insure over 329,000 NSW businesses and 202 NSW Government agencies. We protect around 90 per cent of public and private sector workers in NSW – that's approximately 3.2 million people. icare is a trusted risk advisor to the NSW Government, protecting over $266.6 billion of the state's most iconic assets, including the Sydney Opera House and the Sydney Harbour Bridge.

We’re looking for someone with knowledge, practical experience and skills, to support participants and their families with a disability or allied health background to manage a caseload of participants with complex injury related needs as they transition back into their community following serious injury, including brain and spinal injuries.

The opportunity:

In this role you will be working with a diverse mix of people who really care about making a difference for people and the NSW community and you will be provided with ongoing professional development and peer support.  You will have a mind for thinking holistically and set the bar high through the quality of work that you do. You will also ensure person centred, timely, high quality and cost-effective services are coordinated and provided to meet participant’s needs and scheme objectives.

 Due to an internal promotion it’s an exciting time at icare, where no two days are the same; as a Rehabilitation Coordinator in the Lifetime Care Eastern Region team you will:

  • Use a person-centred approach to assist in identifying and reviewing the needs of participants across all phases of recovery and community participation.
  • Facilitate supports to enhance each participants’ capacity to achieve their desired goals, as identified in their My Plan.
  • Work collaboratively with internal specialist services, external case managers, health professionals and other key stakeholders to coordinate the most effective options to meet the treatment, care and support needs of the participant. 
  • Apply critical reasoning and thinking within a decision-making framework in regard to approving recommendations and funding for reasonable and necessary/reasonably necessary treatment, care and support within agreed functional delegations.
  • Manage service approvals and payments in accordance with agreed needs, assessments and plans.
  • Adhere to the KPI’s that monitor and measure key areas of the role
  • Keep abreast of and understand the legislative framework and Guidelines and how these contribute and impact the decision-making framework.
  • Work collaboratively with all teams across Care, in the design and implementation of internal quality assurance, management of disputes and complaints and continuous improvement systems to drive quality and consistency in decision making

Your story so far:

  • An allied health background (or a relevant degree in a health-related discipline or rehabilitation advisor), you are equipped with transferable skills to coordinate rehabilitation services to people with disabilities similar to those supported by our schemes. 
  • Experience with working with people with traumatic brain injury and/or spinal cord injury would be required
  • Practical experience in managing a caseload of participants, determining treatment planning needs and coordinating the relevant services and support that the scheme funds. 
  • You’ll use your critical reasoning skills to ensure a high degree of integrity in the decision-making process, have excellent communication skills to build rapport and truly connect with people to build trust and familiarity with participants, their families and their rehabilitation team.
  • Excellent communication skills give you the ability to build rapport, communicate complex information, create, and nurture effective working relationships with all stakeholders. Previous injury management experience working with people who are severely injured is highly advantageous.
  • A full driver’s license and ability to travel regularly within Sydney Metropolitan, Central Coast and Sutherland Shire regions

What we offer:

We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach.

icare provides career opportunities and great employee benefits, including:  

  • Flexible working arrangements to help you balance work and life
  • A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
  • Comprehensive learning and development support 
  • Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
  • Access to our Employee Assistance Program
  • icare day – access to an extra day’s leave
  • 17.5% annual leave loading

If you think you’re the right person for this role, send us your resume. Don’t delay as we’re assessing applications as they are received.

icare recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If there are any accessibility adjustments you need to help you be able to apply for this role, please contact us at:

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

  • icare is the brand of Insurance & Care NSW
  • For more information about icare visit our website
  • icare operates a direct sourcing model so no agency introductions will be accepted

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.

A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles.

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icare acknowledges First Nations peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present