Practice Lead – Business Analysts

  • Sydney CBD, NSW, Australia
  • Permanent
  • Permanent full-time role & Hybrid work arrangement
  • Location open to Sydney CBD
  • Base salary from 134K-155k base (plus super) depending on experience

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

We insure over 329,000 NSW businesses and 202 NSW Government agencies. We protect around 90 per cent of public and private sector workers in NSW – that's approximately 3.2 million people. icare is a trusted risk advisor to the NSW Government, protecting over $266.6 billion of the state's most iconic assets, including the Sydney Opera House and the Sydney Harbour Bridge.

The opportunity:

The Business Analyst Practice Lead will build, lead, and motivate a team of enterprise project business analysts and be responsible for the quality of the analytical services delivered through the Practice; ensuring that the team have the right skills, capabilities, and tools to deliver icare’s strategic initiatives, driving delivery excellence and productivity gains

It’s an exciting time at icare where no two days are the same; as a Practice Lead – Business Analysts you will:

  • Coordinate staff schedules and demand supply of resources to align with project and business delivery objectives, including engagement with resource vendors.
  • Ensure delivery frameworks and methods (methodologies, tooling and delivery capability) are aligned to icare’s quality standards and consistently adopted across all projects.
  • Lead, develop and manage team on performance and output; coaching and mentoring direct reports.
  • Develop processes and standards to improve the quality and timeliness of requirement specification development.

Your story so far:

  • Demonstrated ability to think strategically about business, product, and technical challenges Ability to manage high level relationships, influence senior stakeholders and have excellent negotiation skills.
  • Experience attracting new talent, developing team capabilities, and performing people management responsibilities.
  • Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.
  • In-depth understanding of project management principles (traditional and agile).
  • Ability to manage complexity (e.g. managing remote teams and multiple stakeholders).
  • Solid financial acumen.
  • Solid people management skills including motivation, relationships, interpersonal skills, coaching and conflict resolution.
  • Awareness and understanding of multiple technologies.

What we offer:

We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach.

icare provides career opportunities and great employee benefits, including:  

  • Flexible working arrangements to help you balance work and life
  • A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
  • Comprehensive learning and development support 
  • Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
  • Access to our Employee Assistance Program
  • icare day – access to an extra day’s leave
  • 17.5 annual leave loading 

If you think you’re the right person for this role, send us your resume. Don’t delay as we’re assessing applications as they are received.

icare recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. For all enquiries, including  any accessibility adjustments you may need, to help you to apply for this role, please contact us at:

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

  • icare is the brand of Insurance & Care NSW
  • For more information about icare visit our website
  • icare operates a direct sourcing model so no agency introductions will be accepted
  • We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant
  • A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles.

Apply Now

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icare acknowledges First Nations peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present