Operational Support Officer

  • Newcastle, NSW, Australia
  • Fixed Term
  • A wide and varied range of administration support to various schemes and teams
  • Part-Time Opportunity | 4 days per week | 12 Month Fixed Term Contract
  • Hybrid work environment | Salary from $75,992 + super (pro-rata)

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

We insure over 329,000 NSW businesses and 202 NSW Government agencies. We protect around 90 per cent of public and private sector workers in NSW – that's approximately 3.2 million people. icare is a trusted risk advisor to the NSW Government, protecting over $266.6 billion of the state's most iconic assets, including the Sydney Opera House and the Sydney Harbour Bridge.

The opportunity:

The Operational Support Team are passionate about providing the best administrative support service to enable those we serve to care for the people of NSW. We service various schemes and teams by providing wide-ranging administrative solutions. 

An exciting opportunity has become available on a 12-month fixed term contract, part-time 4 day per week basis for a Operational Support Office in the Lifetime Care team.

It’s a fast paced environment where no two days are the same, but on a typical day you will:

  • Manage inboxes by actioning all internally and externally received documents, reports, invoices and requests in accordance with agreed business process and timeframes, including but not limited to uploading documents, applying correct naming protocols, document categorisation, and finalising documents. Managing physical mail, including scanning, indexing and distributing incoming mail to appropriate teams / business units, and attend to the printing and mailout of letters / communications.
  • Create and communicate correspondence, including service approvals, purchase orders, invoice decline letters, requests for information, and ad hoc items as directed by Operational Support Team Leader. 
  • Respond to requests for information by collating and sending copies of relevant documents or insurers, solicitors, subpoenas and other third parties. 
  • Provide telephony support and excellent customer service, often as first point of contact through Lifetime Schemes platforms including Microsoft Teams, Touchpoint and Genysis.

Your story so far:

  • Previous experience in business administration and customer service
  • Previous experience working in a fast-paced environment
  • Ability to prioritise workloads and pay attention to detail
  • Positive can-do attitude

What we offer:

We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach.

icare provides career opportunities and great employee benefits, including:  

  • Flexible working arrangements to help you balance work and life
  • A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
  • Comprehensive learning and development support 
  • Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
  • Access to our Employee Assistance Program
  • icare day – access to an extra day’s leave
  • 17.5% annual leave loading

If you think you’re the right person for this role, please apply now. Don’t delay as we’re assessing applications as they are received.

icare recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If there are any accessibility adjustments you need to help you be able to apply for this role, please contact us at: talentacquisition@icare.nsw.gov.au

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

  • icare is the brand of Insurance & Care NSW
  • For more information about icare visit our website
  • icare operates a direct sourcing model so no agency introductions will be accepted
  • We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant
  • A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles.

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icare acknowledges First Nations peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present