Manager Medical Support Panel

  • Sydney CBD, NSW, Australia
  • Permanent


  • Contribute your leadership skills and medical knowledge to icare!
  • Permanent, Full time opportunity, Sydney CBD location
  • Hybrid working environment, attractive salary package

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

We insure over 329,000 NSW businesses and 202 NSW Government agencies. We protect around 90 per cent of public and private sector workers in NSW – that's approximately 3.2 million people. icare is a trusted risk advisor to the NSW Government, protecting over $266.6 billion of the state's most iconic assets, including the Sydney Opera House and the Sydney Harbour Bridge.

The opportunity:

Lead the efficient and effective delivery of the Medical Support Panel (MSP) by providing strategic direction and guidance to MSP members and leading the day to day operations of the panel to ensure appropriate strategies and protocols are in place. 

It’s an exciting time at icare where no two days are the same; as a Manager, Medical Support Panel you will:

    • Set the strategic priorities of the MSP in alignment with the Medical Office, Workers Compensation and icare strategic direction
    • Oversee daily operational management of the MSP to ensure efficient and effective service delivery
    • Manage the operational and financial performance of the MSP, including the budget, financial year forecasting, team structure, resource planning and key performance indicators
    • Drive the development and implementation of strategies to enable the continuous review of operations to improve the quality of services provided by the MSP.
    • Provide advice and recommendations to senior management on low evidence and emerging treatments identified through the MSP which may impact on icare schemes.
    • Lead and coordinate the learning and development of the team to ensure they are equipped to meet service and support requirements.
    • Develop and maintain strong working relationships with internal and external stakeholders

Your story so far:

  • Experience in leading high performing teams and providing strategic direction, coaching and guidance to team members (up to 5 direct reports)
  • Confident in liaising, presenting to and influencing internal and external stakeholders.
  • Highly resilient and adaptable to a dynamic and changing environment.
  • Solution-focused approach with experience developing strategies and providing operational direction to the review and development of workplace management practices and procedures.
  • Extensive workers compensation experience and operational leadership experience 
  • Tertiary healthcare qualification preferred

What we offer:

We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach.

icare provides career opportunities and great employee benefits, including:  

  • Flexible working arrangements to help you balance work and life
  • A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
  • Comprehensive learning and development support 
  • Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
  • Access to our Employee Assistance Program
  • icare day – access to an extra day’s leave

If you think you’re the right person for this role, please apply now. Don’t delay as we’re assessing applications as they are received.

icare recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If there are any accessibility adjustments you need to help you be able to apply for this role, please contact us at:

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

  • icare is the brand of Insurance & Care NSW
  • For more information about icare visit our website
  • icare operates a direct sourcing model so no agency introductions will be accepted
  • We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant
  • A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles.

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icare acknowledges First Nations peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present