Workers Compensation Careers

Head of CSP Remuneration

Summary:  Lead the delivery of CSP remuneration operations to achieve scheme sustainability and affordability.

Location: Sydney CBD

• Permanent Opportunity as a Head of CSP Remuneration with icare
• Hybrid working environment, office in Sydney CBD

• Offering competitive salary

About the Role

Lead the delivery of CSP remuneration operations to achieve scheme sustainability and affordability. Oversee remuneration processes including governance and continuous improvement of Claims Service Provider (CSP) remuneration frameworks to drive quality, efficiency and alignment with icare’s strategic objectives. Provide strategic oversight of provider remuneration outcomes ensuring payment integrity. Collaborate internally and externally to contribute to long term scheme remuneration development.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Head of CSP Remuneration you will:

• Provide strategic leadership and direction for the governance and delivery of Claims Service Provider (CSP) remuneration frameworks that drive accountability, quality and efficiency across the Workers Compensation scheme.
• Oversee the calculation, approval and payment of Claims Service Provider remuneration in line with the contractual arrangements. Ensure payment integrity.
• Oversee the integrity, transparency and alignment of remuneration models and performance outcomes to ensure they incentivise the right behaviours and deliver value for the scheme and customers.
• Lead the financial oversight, forecasting and reporting of CSP remuneration, ensuring insights and recommendations are provided to executives to inform business decisions.
• Partner with Procurement, Finance, and Legal to negotiate and refine CSP contracts and performance frameworks that balance commercial effectiveness, fairness, and alignment to icare’s strategic objectives.
• Drive the continuous evolution of performance measures, benchmarks, and targets to ensure provider performance remains contemporary, outcome-focused, and aligned with scheme priorities.
• Lead the design and enhancement of performance monitoring tools, data visualisations, and reporting mechanisms to enable real-time oversight of CSP performance and value delivery.
• Provide expert advice and insights to inform strategic initiatives and business cases relating to provider performance, remuneration and contractual frameworks.
• Build and lead a high-performing team that partners and delivers effectively across the organisation, fostering a culture of accountability and continuous improvement.
• Represent the business in senior forums and committees, influencing decision-making on provider strategy, performance optimisation and contractual design.
• Ensure effective management of CSP remuneration related risks and compliance with contractual, legislative and governance requirements.
• Champion cross-functional collaboration to embed a consistent approach to provider performance management and remuneration across the Workers Compensation division.

Skills & Experience

• Demonstrated experience in contract negotiation, particularly in complex service provider and/or the insurance industry
• Extensive knowledge of the workers compensation insurance industry
• Experience in the development of performance management tools and models in the insurance or related industries.
• Development and implementation of strategic programs and/or initiatives that have driven accountability, quality and efficiency.
• Desirable- Experience in leading teams responsible for financial reporting and analysis.
• Business (or related) qualifications combined with developed contract management skills

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.   We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve.  Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted

• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.