CRM Practice Lead

  • Sydney CBD, NSW, Australia
  • Permanent
  • Permanent Opportunity.
  • Hybrid work arrangement.
  • Attractive Remuneration.

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

We insure over 329,000 NSW businesses and 202 NSW Government agencies. We protect around 90 per cent of public and private sector workers in NSW – that's approximately 3.2 million people. icare is a trusted risk advisor to the NSW Government, protecting over $226.6 billion of the state's most iconic assets, including the Sydney Opera House and the Sydney Harbour Bridge.

The opportunity:

As CRM Practice Lead responsible for the quality of the CRM (Salesforce) solutions delivered through the Practice

  • Permanent Opportunity.
  • Hybrid work arrangement.
  • Attractive Remuneration.

It’s an exciting environment where no two days are the same. But on a typical day you might find yourself:

  • Experience leading Salesforce solution and delivery within Enterprise level as a SME.
  • Identify opportunities within icare and enhance Salesforce platform to deliver customer centric solution.
  • Maintain standards, including the enforcement of technology related policies, procedures and processes to ensure appropriate use of information technology in a secure computing environment.
  • Lead Salesforce analyst and development team output; coaching and mentoring.
  • Support the planning, design, creation and delivery of quality products.

Your story so far:

  • Demonstrated ability to think strategically about business, product, and technical challenges.
  • Ability to manage high level relationships, influence senior stakeholders and have excellent negotiation skills.
  • Excellent Salesforce Service cloud and other product knowledge.
  • Experience attracting new talent, developing team capabilities, and performing people management responsibilities.
  • Understanding of architectural frameworks and principles to support Enterprise.
  • Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.
  • Experience of building platform strategy and design product roadmap.
  • Experience managing risk and compliance of platform and project.

What we offer:

We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach.

icare provides career opportunities and great employee benefits, including:  

  • Flexible working arrangements to help you balance work and life
  • A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
  • Comprehensive learning and development support 
  • Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
  • Access to our Employee Assistance Program
  • icare day – access to an extra day’s leave

If you think you’re the right person for this role, send us your resume. Don’t delay as we’re assessing applications as they are received.

icare recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If there are any accessibility adjustments you need to help you be able to apply for this role, please contact us at:

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

  • icare is the brand of Insurance & Care NSW
  • For more information about icare visit our website
  • icare operates a direct sourcing model so no agency introductions will be accepted
  • We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant
  • A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles.

Apply Now

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icare acknowledges First Nations peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present