Rehabilitation Coordinator, Workers Care Southern Region

  • Parramatta, NSW, Australia, 2150
  • Permanent

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

We insure over 329,000 NSW businesses and 202 NSW Government agencies. We protect around 90 per cent of public and private sector workers in NSW – that's approximately 3.2 million people. icare is a trusted risk advisor to the NSW Government, protecting over $266.6 billion of the state's most iconic assets, including the Sydney Opera House and the Sydney Harbour Bridge.

The opportunity:

Working within our Lifetime Schemes, Workers Care team you will work with a diverse mix of supportive, fun and passionate people who really care about making a difference for people and the NSW community. You will have the mind for getting things done and ensure the smooth service delivery to a severely injured Worker to improve their quality of life and you will set the bar high through the quality of the work you do and the people-oriented decisions you make.

We’re looking for someone with knowledge, practical experience and skills, to support Workers and their families. With a disability or allied health background, you will manage a caseload of Workers with complex injury related needs as they transition back into their community following serious injury, including brain and spinal injuries.

It’s an exciting time at icare, where no two days are the same; as a Rehabilitation Coordinator in the Workers Care team you will:

  • Use a person-centred approach to assist in identifying and reviewing the needs of Workers across all phases of recovery and community participation.
  • Facilitate supports to enhance each Worker’s capacity to achieve their desired goals, as identified in their My Plan.
  • Work collaboratively with internal specialist services, external case managers and service providers, health professionals and other key stakeholders to coordinate the most effective options to meet the treatment, care and support needs of the Worker. 
  • Apply critical reasoning and thinking within a decision-making framework in regard to approving recommendations and funding for reasonable and necessary/reasonably necessary treatment, care and support within agreed functional delegations.
  • Manage service approvals and payments in accordance with agreed needs, assessments and plans.
  • Contact and check in regularly with Workers, being comfortable on the phone, with travel and via email.
  • Adhere to the KPI’s that monitor and measure key areas of the role.
  • Keep abreast of and understand the NSW Workers Compensation legislation and Guidelines and how these contribute and impact the decision-making framework.
  • Work collaboratively with all teams across Care, in the design and implementation of internal quality assurance, management of disputes and complaints and continuous improvement systems to drive quality and consistency in decision making

Your story so far:

  • An allied health background (or a relevant degree in a health-related discipline or rehabilitation advisor), you are equipped with transferable skills to coordinate rehabilitation services to people with disabilities similar to those supported by our schemes. 
  • Experience working with people with traumatic brain injury and/or spinal cord injury would be required
  • A sound understanding of, or experience, with the NSW Workers Compensation Legislation.
  • Proven experience navigating case management software systems.
  • Practical experience in managing a caseload of Workers, determining treatment planning needs and coordinating the relevant services and support that the scheme funds. 
  • You’ll use your critical reasoning skills to ensure a high degree of integrity in the decision-making process, have excellent communication skills to build rapport and truly connect with people to build trust and familiarity with Workers, their families and their rehabilitation team.
  • Excellent communication skills give you the ability to build rapport, communicate complex information, create, and nurture effective working relationships with all stakeholders.
  • Previous injury / rehabilitation case management experience working with people who are severely injured is highly advantageous.
  • A full driver’s license and ability to travel regularly across Southern NSW and occasionally interstate.

What we offer:

We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach.

icare provides career opportunities and great employee benefits, including:  

  • Flexible working arrangements to help you balance work and life
  • A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
  • Comprehensive learning and development support 
  • Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
  • Access to our Employee Assistance Program
  • icare day – access to an extra day’s leave
  • 17.5% annual leave loading

If you think you’re the right person for this role, send us your resume. Don’t delay as we’re assessing applications as they are received.

icare recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If there are any accessibility adjustments you need to help you be able to apply for this role, please contact us at:

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

  • icare is the brand of Insurance & Care NSW
  • For more information about icare visit our website
  • icare operates a direct sourcing model so no agency introductions will be accepted

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.

A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles.

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icare acknowledges First Nations peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present