Compliance Officer

  • Sydney CBD, NSW, Australia
  • Permanent
  • Permanent full-time position & hybrid working model
  • High performing team culture based in Sydney-CBD with harbour views
  • Salary starts at 101k base + super & company benefits listed below

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

We insure over 329,000 NSW businesses and 202 NSW Government agencies. We protect around 90 per cent of public and private sector workers in NSW – that's approximately 4 million people. icare is a trusted risk advisor to the NSW Government, protecting over $228 billion of the state's most iconic assets, including the Sydney Opera House and the Sydney Harbour Bridge.

The opportunity:

icare is currently seeking a Compliance Officer to join the HBCF Underwriting team, in delivering compliance strategy and Quality Assurance activities that relates to builder’s risk monitoring.

You will support the HBCF Compliance Lead in delivering a range of risk and controls reviews including controls testing and builder alerts monitoring within HBCF Underwriting.

It’s an exciting environment where no two days are the same, but on a typical day you will:

  • Proactively manage daily builder alerts and provide support to external partner in management of eligible builder alerts that includes insolvencies (e.g. Liquidations) and other trigger events
  • Analyse builder alerts and track movements and communicate with a team on the trend and patterns to assist underwriters in decision making
  • Manage and maintain large portfolios of eligible builders and their associated parties to ensure accuracy of the database. Initiate timely reconciliation of the portfolios on a regular basis
  • Analyse special eligibility reviews and peer reviews undertaken and present findings on the action taken in compliance with Eligibility Manual
  • Facilitate issues raised by the team on comprehensive credit check report with external service provider(e.g. credit rating agency) and promptly seek resolution and communicate with the team. Assist in credit repair enquiries and provide supporting documents
  • Evaluate and document audit finding; prepare and finalise reports within timeframe to communicate outcomes of Quality Assurance activities and support Team Leaders in delivering training
  • Support line 1 with underwriting and pricing issues, including the review & challenge of actions/root cause analysis

Your story so far:

  • Tertiary qualification in business, finance or accounting
  • Experience (3 to 5 years) in managing insolvency risks and leading end-to-end quality assurance programs and delivering outcomes
  • Well-developed understanding of business and regulatory risk, mitigation and assurance strategies
  • Independent self-starter with excellent stakeholder management, communication, presentation, report-writing and analysis skills

What we offer:

We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach.

icare provides career opportunities and great employee benefits, including:  

  • Flexible working arrangements to help you balance work and life
  • A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
  • Comprehensive learning and development support 
  • Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
  • Access to our Employee Assistance Program
  • icare day – access to an extra day’s leave
  • 17.5% annual leave loading


If you think you’re the right person for this role, please apply now. Don’t delay as we’re assessing applications as they are received.


icare recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If there are any accessibility adjustments you need to help you be able to apply for this role, please contact us at:

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

  • icare is the brand of Insurance & Care NSW
  • For more information about icare visit our website
  • icare operates a direct sourcing model so no agency introductions will be accepted
  • We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant

 A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.


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icare acknowledges First Nations peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present