Case Management Specialist

  • Parramatta, NSW, Australia, 2150
  • Fixed Term
  • Be part of the claims team at icare either as a Claims Advisor or CMS level
  • FIXED TERM (09 months), Full Time, PARRAMATTA location
  • Salary from $75,992 (CA) - $89,707 (CMS) + super pending experience & level

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

We insure over 329,000 NSW businesses and 202 NSW Government agencies. We protect around 90 per cent of public and private sector workers in NSW – that's approximately 3.2 million people. icare is a trusted risk advisor to the NSW Government, protecting over $266.6 billion of the state's most iconic assets, including the Sydney Opera House and the Sydney Harbour Bridge.

The opportunity:

Provide workers compensation advice to stakeholders such as workers, employers and providers.

It’s an exciting time at icare where no two days are the same as a CMS or Claims Advisor you will:

  • Assist the worker and employer with the claim process and provide support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.
  • Develop strong customer relationships and provide a high level of customer service to all parties including workers, employers, providers, stakeholders, families and support networks.
  • Develop strong customer relationships and provide a high level of customer service to all parties including workers, employers, providers, stakeholders, families and support networks.
  • Provide accurate and complete information that is consistent and easy to understand including options about any claim, entitlements, obligations and responsibilities.
  • Collaborate with Injury Management Specialists and Technical Specialists and other technical and support experts.


Your story so far:

  • Experience in personal injury, life insurance or workers compensation – preferred but not essential
  • An understanding of the legislation and regulatory framework relevant to Workers Compensation 
  • Highly effective communication skills through various mediums such as verbal, written and visual and a proven ability to translate complex concepts to individuals and groups
  • Demonstrable experience of problem solving and bringing about problem resolution


What we offer:

We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach.

icare provides career opportunities and great employee benefits, including:  

  • Flexible working arrangements to help you balance work and life
  • A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
  • Comprehensive learning and development support 
  • Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
  • Access to our Employee Assistance Program
  • icare day – access to an extra day’s leave


If you think you’re the right person for this role, send us your resume. Don’t delay as we’re assessing applications as they are received.

icare recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. For all enquiries, including any accessibility adjustments you may need to support your application to this role, please contact us at:

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

  • icare is the brand of Insurance & Care NSW
  • For more information about icare visit our website
  • icare operates a direct sourcing model so no agency introductions will be accepted
  • We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant
  • A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles.

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icare acknowledges First Nations peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present