Sydney CBD

• Salesforce end to end ownership of L2-L3 support incidents with high focus on CX experience
• End to end ownership of build components/deliverable assigned
• Fixed term (12 months) role | Hybrid working | offering starting salary of $145,378

About the Role

Implement CRM technology solutions to support the continuous improvement of the CRM platform so that our frontline teams can provide a superior person-centric customer experience. This role will participate in problem solving, solution design, development, deployment and maintenance of solutions.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Salesforce Developer you will:

• Manage and take end to end ownership of L2-L3 support incidents with high focus on customer experience.  
• Support the design of solutions and implementation to ensure alignment with the approved strategies under BAU functions and reference architectures.
• Work closely with Practice Lead, Manager, Customer Relationship and Contact Management Platform, Practice BA, Domain Arch and delivery partners to support successful BAU delivery model.
• Configure and maintain workflow, flow, process builder, approval process, validation rule.
• Adhere to coding standards and develop well-structured, maintainable and easy to understand code and maintaining code repository.
• Conduct code reviews for on-going projects to ensure high code quality and design patterns are being used.
• Maintain apex classes, triggers, visualforce pages, lightning components and debug to support break fixes.
• Proactively seek out and identify system enhancements and gather user feedback.
• Provide recommendations for alternative methods of implementation to best meet the business client needs, and to provide user-friendly solutions.
• Provide go live support, including responding to operational issues, new environment preparation, and hands-on testing.
• Assess Small Work Request and provide estimates.
• Identify solutions to the development and technical team based on approved business and functional requirements.

Skills & Experience

• Minimum 5 years’ experience as a Salesforce Developer in service and sales cloud at a minimum.
• Minimum 5 years’ experience in Force.com in terms of customisation, configuration, automation and development using technologies such as Apex, triggers, visual force and lightning components.
• Experience in implementing integration patterns using Rest API on the force.com platform and ability to debug complex code.
• Experience in web technologies, such as HTTP, JavaScript, HTML, DHTML and CSS.
• Demonstrate a strong understanding of current CRM best practices, trends, and technical background on salesforce products.
• Support and lead business engagements on Small Work Request to define how Salesforce will work (with specifications, process documents, and screen mock-ups).
• Experience administering Salesforce.com (service cloud, reports and dashboard, duplicate management).
• Collaborate with Domain Architect, Business Analyst & team to assess the cross functional impacts of business decisions across the Salesforce platform and provide input on processes and procedures affecting the team.
• Strong ability to effectively self-manage priorities and be able to collaborate effectively between BAU and other project teams.
• Manage 2500+ user license profiles and roles customize objects, fields, record types, page layouts and validation rules.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.