Business Services Officer

  • Newcastle, NSW, Australia
  • Parramatta, NSW, Australia, 2150
  • Sydney CBD, NSW, Australia
  • Fixed Term
  • A wide and varied range of administration support to a multi-disciplinary team
  • Our team is growing! Full-Time, 24-Month Fixed Term Contract
  • Hybrid work environment | Salary from $75,992 + super

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

We insure over 329,000 NSW businesses and 202 NSW Government agencies. We protect around 90 per cent of public and private sector workers in NSW – that's approximately 3.2 million people. icare is a trusted risk advisor to the NSW Government, protecting over $266.6 billion of the state's most iconic assets, including the Sydney Opera House and the Sydney Harbour Bridge.

The opportunity:

The Business Services Officer within Operational Support are passionate about providing the best administrative support service to enable those we serve to care for the people of NSW. We service various schemes and teams by providing wide-ranging administrative solutions. The Business Services Officer role is based at our Newcastle office, however there is the option to also work from our Sydney or Parramatta icare offices.

It’s an exciting time at icare where no two days are the same; as a Business Services Officer you will:

  • Action a range of administrative services including inbox management, data entry across multiple different applications, vendor creation and maintenance and fleet support.
  • Coordinate travel and accommodation for staff, providers, and our participants across Lifetime Schemes.
  • Prepare and undertake financial transactions on behalf of Lifetime Schemes and ensure compliance with procurement and financial processes.
  • Reconcile business accounts to ensure services are tracked and charged to the correct cost centre and project code.
  • Respond to enquiries either by phone, in person or by email, ensuring an accurate and timely response or where appropriate escalation to the appropriate person for resolution.
  • Create and maintain accurate records and records information systems and functions for the team/business unit in accordance with records management policies and procedures and confidentiality/privacy requirements.
  • Support the ongoing evolution of Operational Support by seeking opportunities to improve the way we deliver our services, adopting a flexible change mindset, and embracing a culture of ongoing continuous improvement within the team.

Your story so far:

  • Previous experience in business administration
  • Proven ability to prioritise workloads, show initiative and problem solve
  • Positive can-do attitude
  • A collaborative team player who has the ability to work autonomously where required

What we offer:

We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach.

icare provides career opportunities and great employee benefits, including:  

  • Flexible working arrangements to help you balance work and life
  • A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs 
  • Comprehensive learning and development support 
  • Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
  • Access to our Employee Assistance Program
  • icare day – access to an extra day’s leave
  • 17.5% annual leave loading

If you think you’re the right person for this role, send us your resume. Don’t delay as we’re assessing applications as they are received.

icare recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If there are any accessibility adjustments you need to help you be able to apply for this role, please contact us at:

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

  • icare is the brand of Insurance & Care NSW
  • For more information about icare visit our website
  • icare operates a direct sourcing model so no agency introductions will be accepted
  • We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant
  • A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles.

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icare acknowledges First Nations peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present