Business Insights Lead

  • Sydney CBD, NSW, Australia
  • Permanent
  • Bring your data analysis and insights skills to all aspects of WC at icare!
  • Permanent, Full time Opportunity, Sydney CBD location
  • Hybrid working environment, salary $134K + super

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

We insure over 329,000 NSW businesses and 202 NSW Government agencies. We protect around 90 per cent of public and private sector workers in NSW – that's approximately 3.2 million people. icare is a trusted risk advisor to the NSW Government, protecting over $266.6 billion of the state's most iconic assets, including the Sydney Opera House and the Sydney Harbour Bridge.

The opportunity:

Lead in the co-ordination of data collection and insights across the Workers Compensation scheme to articulate the performance of the business, identify areas for improvement, perform complex analytical analysis on data to finalise reporting, actions and decisions for senior management.

It’s an exciting time at icare where no two days are the same; as a Business Insights Lead you will:

  • Work closely with the Business Optimisation teams to understand executive reporting and board paper requirements and provide relevant business insights to support reporting.
  • Interpret data/information across the Workers Compensation scheme to identify areas for improvement, perform analytical analysis on data and derive actions in order to improve performance.
  • Work with relevant stakeholders to identify initiatives that address and improve performance in line with Return to Work and Support (RTW&S) strategic objectives.
  • Delivery of succinct presentations both written/verbal to the senior leadership team for them to make appropriate decisions.
  • Lead critical complex operational data analysis, interpret and analyse data, and contribute to the policy development resulting in improved performance.

Your story so far:

  • Significant experience in a similar or related role.
  • Tertiary qualifications or equivalent experience in relevant fields.
  • Extensive experience in analysing data and identifying and presenting insights to inform strategy and decision making ( 5+ years)
  • Extensive experience in the financial/insurance industry combined with experience in balancing commercial objectives with regulatory requirements.
  • Strong stakeholder engagement and communication skills.
  • Leadership skills as this role involves at least 1 direct report.

What we offer:

We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach.

icare provides career opportunities and great employee benefits, including:  

  • Flexible working arrangements to help you balance work and life
  • A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
  • Comprehensive learning and development support 
  • Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
  • Access to our Employee Assistance Program
  • icare day – access to an extra day’s leave
  • 17.5% annual leave loading

If you think you’re the right person for this role, please apply now. Don’t delay as we’re assessing applications as they are received.

icare recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If there are any accessibility adjustments you need to help you be able to apply for this role, please contact us at:

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

  • icare is the brand of Insurance & Care NSW
  • For more information about icare visit our website
  • icare operates a direct sourcing model so no agency introductions will be accepted
  • We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant
  • A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles.

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icare acknowledges First Nations peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present